Terms & Conditions

After selecting the airport for the relevant destination, the User has the opportunity to familiarize themselves with the range of services provided. Due to significant differences in the scope of services provided between individual airports, the User is obliged to carefully review IVS's offer at a given destination.

IVS provides services in accordance with local regulations, as well as organizational and security regulations applicable at the airport in the given destination.

The User enters into an Agreement by completing the registration form on the Service and making payment of remuneration to IVS. Payment is considered made when the money transfer is credited to the IVS bank account. The User makes a payment by traditional bank transfer, credit card, or using electronic payment services.

When completing the registration form, the User is obliged to provide all data required in the form. The provided data should be true, current, and correct. IVS may contact the User by email or at the telephone number provided to verify data. IVS also reserves the right to request the User to supplement personal data, provide additional information, or submit relevant documents.

The condition for the conclusion of the Agreement between IVS and the User is the payment of remuneration by the User to IVS. After the conclusion of the Agreement, IVS sends confirmation of the conclusion of the Agreement along with a specification of its terms to the User's email address.

Using the Website requires the User to have a device with Internet access and an up-to-date web browser, a registered email address, and software that allows opening files in PDF format.

IVS, ensuring the correctness and continuity of the Service's operation, conducts continuous technical supervision of its functioning. IVS is responsible for the operation of the Service's subpages and their content.

IVS informs that it is not responsible for the decisions of authorities and entities managing airports in the relevant destinations, as well as for limitations in the provision of services arising from local regulations, provided that the inability to provide services results from circumstances beyond the control of IVS.

To comply with Regulation (EU) 2016/679 (GDPR), IVS (INTERNATIONAL VISA SERVICE sp. z o.o. sp.k., ul. Graniczna 29, 40-017 Katowice, NIP: 9542766476, KRS 0000623079) informs about the processing of the client's personal data and the rights the client is entitled to. Rules applicable as of May 25th, 2018.

IVS processes personal data for the purpose of executing a contract or taking pre-contractual actions (Art. 6.1.b GDPR), complying with legal obligations (Art. 6.1.c), protecting vital interests (Art. 6.1.d), or for legitimate interests (Art. 6.1.f) including marketing, quality monitoring, disputes, and traffic analysis. In all other situations, data are processed solely on the basis of consent (Art. 6.1.a GDPR). We do not process sensitive personal data.

Personal data are processed until the Agreement is fully executed, then up to 7 years for legal purposes. Consent-based data are kept until consent is withdrawn. Data subjects have the rights to access, rectification, erasure, restriction, portability, and objection. Contact [email protected] to exercise these rights.

This policy defines the rules for storing and accessing information (cookies and other technologies including local storage) by IVS in the telecommunication device of the end user (computer, smartphone, tablet) of the website and its subpages.

Cookies are small text files created by a web server and stored on the user's end device. The purpose of saving cookies is to store the website user's data in the browser — saving the user's information, including the frequency of visits. Local storage files save data entered into registration forms. Only the website that generated cookies or local storage has access to them.

IVS uses cookies for statistical purposes to calculate the number of user visits per page and to optimally match the content of the website to user preferences. To prevent saving cookies, a user should clear the browser's memory and/or disable saving of cookies in browser settings. Completely preventing the saving of cookies may significantly impede use of some websites.

If the User withdraws from the Agreement, it is considered void. If the User made a statement on withdrawal before IVS accepted the User's offer, the offer ceases to be binding.

The period of withdrawal from the Agreement starts from the date of executing the Agreement. The User may withdraw from the Agreement by submitting a statement of withdrawal to IVS. The statement may be submitted using the form in Annex No. 1, but it is not mandatory.

To meet the deadline, it is enough to send a statement before the expiry date of the period by post to the address of the IVS office or by e-mail to: [email protected]. IVS confirms receiving the withdrawal by e-mail.

IVS shall immediately, but not later than within 14 days from the date of receiving the withdrawal statement, return the User all payments made by them, including the costs of delivery. IVS returns the payment using the same method of payment as the one used by the User.

If the period between the day of entering into the contract and the day on which the service is to be performed for the User is less than 14 days, the contract for the provision of services can only be concluded at the explicit request of the Consumer, who acknowledges the loss of the right to withdraw from the contract upon its fulfillment by IVS.

IVS deals with the complaint within 14 days since its delivery and sends the response to the address of the sender. IVS reserves the right to send a request to the person lodging the complaint in order to clarify the relevant circumstances. The deadline for considering the complaint may be extended accordingly.

IVS is entitled to change the Regulations for important reasons at any time, in particular when changes are due to technical or legal reasons. IVS will inform the Users about the introduced changes on the Service and by sending messages to the Users' e-mail addresses. Changes come into force within 14 days from the date of posting.

Polish law is the law applicable to relations arising from the Agreement. Disputes arising from the Agreement are subject to the jurisdiction of Polish common courts. The choice of Polish law does not exclude the protection granted to Users by mandatory provisions in the country where the User has their habitual residence.

The Users who are consumers may try to reach out-of-court resolution of any IVS disputes before the Permanent Consumer Mediation Court at the Provincial Inspector of Trade Inspection in Katowice. Consumer disputes regarding services provided online within the European Union may also be resolved through the ODR platform.